A couple of weeks ago I had the pleasure of attending a talk given by Dr Malcolm Thatcher to a group of health CEOs and board directors on IT Governance. It wasn’t surprising that everyone who attended had at one stage in their executive career had history with an IT stuff up.
Dr Thatcher has been around large information technology builds long enough to have worked out why these massive investments repeatedly fail. Here’s a snapshot of what he had to say.
- A lack of clarity: around the role of technology within the organisation; the role of the chief information officer; the path to digitisation.
- A lack of leadership and accountability: in decision making; in project/program delivery; in enterprise thinking.
- A lack of focus: on outcomes and benefits; on managing risks and issues; on people and processes.
- A lack of tenacity: in portfolio management; on continuous improvement; and on benchmarking.
For the past decade CIOs and program boards have assumed the mandate for delivery. However Dr Thatcher believes executive management and board directors need to raise their own competency around information technology. Otherwise he fears history will keep repeating itself.
Dr Thatcher is a former interim CIO/CEO of eHealth Queensland, during his 35 years in IT his roles have included Chief Health Information Officer for Queensland Health; interim CEO and CIO; as well as Executive Director, information and infrastructure and CIO for Mater Health Services. Since leaving Queensland Health in February 2017, Thatcher has focused on completing a book, based on his PHD research and industry knowledge, titled Digital Governance Handbook for CEOs and Governing Boards. Visit Malcolm's LinkedIn; https://www.linkedin.com/in/malthatcher/
Berne Gibbons - Director, Vitro Software
Berne Gibbons has a background in Nursing and the Pharmaceutical Industry spanning 30 years, she has held senior roles such as Product Manager for Anaesthetics at Glaxo Wellcome, Head of Hospitals at Mayne Health Pharmaceutical Wholesale, CEO for Central Hospital Supplies and Managing Director for Vitro Software Pty Ltd where she is still a Director on the local Board and is intimately involved in leading the growth of the organisation.
Berne has been committed to advancing Digital health in Australia for over 15 years. This has included a number of major e-health projects including the successful bid for the PCEHR Infrastructure contract when she was Head of Health for Telstra and has consistently contributed to progression of technology to improve healthcare for all Australians. Berne is also a Founding Member of the Medical Cannabis Council. Berne was the Innaugural Chair of the AIIA National Special Interest Group for Health, is a member of the Dean of Health Advisory Board at UTS and an Associate Professor of Healthcare Industry at UTS. She is a member of the Chris O’Brien Lifehouse Integrative Medicine Committee, as well as a Board member on the NFP organisation Pathfinders with a special interest in registering the Births of Aboriginal people. Berne consulted to the Australian Digital Health Agency delivering a strategic Framework for Interoperability for healthcare systems in Australia.